Privacy policy / Refund Policy
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Privacy Policy

At Jordan Exteriors, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and address provided when contacting us or requesting a quote.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

  • Provide you with services and respond to inquiries.
  • Process orders and manage project scheduling.
  • Improve our website and customer experience.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except as required to complete a project or comply with legal obligations.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of receiving promotional communications.
  • Request that we limit the processing of your data.

If you wish to exercise any of these rights, please contact us at (608) 341-8096 or via email at info@jordanexteriors.com. 

Refund Policy

At Jordan Exteriors, we pride ourselves on delivering high-quality craftsmanship. We strive for complete customer satisfaction with every project. However, we understand that situations may arise where refunds or adjustments are needed.

1. Cancellation Policy

  • If you decide to cancel your project before the materials are ordered or work has begun, a full refund will be issued.
  • If materials have already been purchased or work has started, any refund will be prorated based on the costs incurred.

2. Refund for Faulty Products

In the unlikely event that a product is defective, we will either replace the product or offer a full refund, depending on the situation and customer preference.

3. Installation Issues

If there are any issues with the installation, we will make all necessary adjustments at no additional cost to ensure the work meets your expectations.

4. Requesting a Refund

To request a refund or discuss any concerns, please contact us at (608) 341-8096 or via email at info@jordanexteriors.com. Our team will work with you to resolve the issue promptly.

5. Final Sale Items

Custom-made windows and doors are considered final sale once installation has been completed, unless there is a defect in the product or installation.

For more information about our policies or if you have any questions, please visit our website at Jordan Exteriors or contact us directly. We’re here to assist you and ensure a positive experience with Jordan Exteriors.